Frequently Asked Questions (FAQs)

What is a Hybrid Airline?

Our airline has a low-cost business strategy but provides some service features from a full-service airline. Our aim is to have the low operating costs so that any savings can be passed on to the customers for more competitive ticket price. The characteristics of SKS Airways hybrid business model include operating point-to-point, use secondary airports, limited ‘frills’, add-on sales, choice of tiered-fares or option to pay a little extra for more comfort and flexibility.

What is the type of aircraft used by SKS Airways?

Initially, we will be operating using up to four DHC6 Twin-Otter aircraft; a well-known turboprop aircraft for toughness and reliability with Short Take Off and Landing (STOL) capabilities. This aircraft is configured to comfortably 19 seaters. A superb alternative transportation especially to the remote island resorts which are only accessible via surface or boats. You save your precious time! Enjoy more!

Which destinations does SKS Airways fly to?

Initially, we plan to serve a network of 11 destinations which include Johor Bahru, Pulau Pinang, Pulau Langkawi, Pulau Pangkor, Pulau Tioman , Pulau Redang, Sungai Tiang (Kuala Tahan, Taman Negara), Subang, Ipoh, Kuantan and Kota Bharu.

How do I book a flight?

You can purchase the flight tickets through various distribution channels:

1. Book online on our mobile app or at our website and pay via credit card

2. Airport sales office

3. Travel agents

With online purchase, you can book and pay your flight in 5 easy steps:

i. Enter flight destination, date, cabin class ad number of passengers

ii. From the options displayed, select the preferred departure and return flight

iii. A flight summary will be displayed. Choose your flight preference

iv. Make your payment by inputting your credit card detail (Visa/ Mastercard/ American Express)

v. Upon booking confirmation, a booking confirmation will be sent to your email and/ or SMS

Note: The above-mentioned distribution channels are not activated yet.

How do I get my ticket?

Once your booking is successful, automatically you will receive a booking confirmation by email and/ or SMS follow by an electronic ticket (e-Ticket) detailing your Passenger Reference Number and flight itinerary.

What types of fare does SKS Airways offer?

Initially, we will have up to two or three types of Economy Class fares to choose from depending on the destinations you are flying to. The fares increase as more seats are sold. Seats are sold on a first-come, first-served basis. We advise you to plan your journey well in advance to avoid disappointment.

Note: The fares will be available through our online booking system soon at www.sksairways.com

What are the Terms and Conditions for travelling with SKS Airways?

We will publish all the pertinent information soon at www.sksairways.com

Do you offer a product or service related to travel or tourism?

Yes! We will be developing attractive-fun holiday packages in collaboration with our tourism related partners.

How can I get a Group Fare?

(a) What is group fare?
A group is classified as 5 or more passengers (adults and children) travelling together under a single booking reference. Special group fares may be available on selected routes. You can book group fares for up to 8 passengers by sending your request to: sales@sksairways.com

(b) What are the payment methods?
Passenger may use credit or debit card (Visa/Master/American Express) or cash payment to SKS Airways’ bank account.

(c) Do I enjoy promotional fares via group travel?
No, group travel sales offer regular best possible fares only based on your requirements. Promotional fares can be purchased at www.sksairways.com

(d) What other benefits can I enjoy?
Passenger will enjoy flexibility in terms of payment method.

(e) Is there a discount for senior citizens, children, students or infants in group booking?
No, we do not provide special fares for senior citizen or students. Passenger may bring an infant on board, subjected to an infant fee provided in the Fee Schedule.

Can I charter the entire aircraft?

Yes, you can. To receive a quotation, kindly email your request to: sales@sksairways.com Our charter team will be in touch with you as soon as possible.

How do I apply a job with SKS Airways?

If you wish to be considered for any future positions, please email us your CV with a cover letter at hr@sksairways.com and we will get back to you soon with a job match to your profile. You can also check our latest job posting at www.sksairways.com; at Career.

Where can I find more information about SKS Airways?

We will continue to update and furnish more information at: www.sksairways.com and through various social media platforms from time to time with more exciting news. LIKE and be our social media FOLLOWER now!